Customer Services Directorate

The Customer Service Directorate under the headship of Customer Services Director work to monitor company performance and ensure the Implementation of Commercial Policies, Monitoring and management of recovery process.

The Directorate consist three Managers (Commercial, Surveillance & Investigations and Marketing & Tariff). The core tasks of the Customer Services Directorate in GEPCO are:

a)      Monitoring  of line losses and preparation of accurate line losses statements

b)      Settling consumer disputes involving technical, commercial and tariff issues

c)      Processing and monitoring policies and procedures for Customer Services

d)     Inspection of field formations regarding Commercial and Customer Services matters

e)      Sanction, contract management and monitoring of specialized electricity consumptions such as Cable TV networks and neon signs etc.

f)       Processing/sanctioning of various incentives for customers and employees introduced from time to time

g)      Effective marketing of electricity

h)      Tariff structuring and management of other tariff related matters

i)        Compilation of statistical data and management returns

j)        Co-ordination with Manager MIS for regulating effective billing program

k)      Surveillance and detection of electricity theft

l)        Taking effective measures for prevention of electricity theft